Shipping Policy

Our Guarantee

All products are inspected before shipping and will be packaged in order to arrive in good order and condition at the clients shipping address. As an online purchaser from www.getcontactlensesonline.com.au, we expected that you (the purchaser):

  • Are an experienced contact lens wearer who is fully understands the features of the product you are ordering.
  • Understand the contact lenses suitability for your eyes, as determined by your usual eye-care practitioner.
  • When ordering coloured contact lenses, we (www.getcontactlensesonline.com.au) expect that you (the client) has already selected the colour you wish to order.
  • Manufacturing defects are individually assessed on a case by case basis and normal warranties covering manufacturing defects will be adhered to.
  • Yearly eye-tests and script updates will ensure an accurate prescription, which will ensure you order the correct prescription every time.
  • Contact lenses incorrectly supplied will be replaced at our expense,
  • Orders cancelled incur a $15 cancellation fee. This fee will be deducted from the amount refunded back to you.

Delivery Charges

Standard Postage for orders going to most places within Australia is charged at Minimum $10.95 per order for standard post, and Minimum $16 for express post – unless specified otherwise. All Australia bound orders are dispatched via Australia Post, NOD Couriers, or Star Track Couriers. Please allow 7-10 Business days for the to arrive. We deliver between Monday and Friday, 9am to 5pm

Are there custom fees?

We endeavor to reduce the likelihood of custom/import charges to our customers, however if such fees are charged by Customs this is outside of our control. Therefore we are unable to reimburse any custom/import fees incurred.

Do you deliver to PO Boxes, and how long does delivery take?

Yes! All deliveries are dispatched via Australia Post, NOD Couriers, or Star Track Couriers. We indevoured to get all orders to you as soon as possible, however for deliveries please allow up to 7 – 10 business days. Once your order is dispatched, you will receive a copy of your order emailed to you with all relevant Health fund claiming information.