Frequently Asked Questions

You've got questions, we've got you covered. If you have questions not covered below, please email the team at admin@getcontactlensesonline.com.au for assistance.

Shopping

On completion of your order an email will be sent to you including all information required to make a claim. You will also be emailed a PDF invoice of your order.

The appropriate item number for your lenses required by Australian private health insurers is included on your PDF invoice.

If your order includes lenses for more than one person and you need individual invoices to make claims, please email us at admin@getcontactlensesonline.com.au and provide us with details of individuals and their contact lenses so we can issue you separate invoices.

Orders generally arrive within 2-6 business days from ordering. State border closures due to sporadic Covid-19 lockdowns may impact our delivery times, when this occurs we will do our best to keep you updated.

Please follow the steps below to return or exchange your purchase:

  1. Email GetCLO to organise your return. Once approved
  2. Return items in a sturdy box to with your details enclosed:
    Get Contact Lenses Online
    PO BOX 93
    Narangba, QLD 4504
  3. Please allow 2 weeks for your store credit, refund or exchange to be processed.

Please ensure your contact lens boxes are unopened, unmarked and not within 6 months of expiry. We are unable to take responsibility for lost packages.

Yes. We are able to send all our products world-wide. Please note that import taxes may apply in your country and we cannot cover or reimburse these charges.

Yes. However, if ordering contact lenses please ensure the name of the contact lens wearer is noted in the notes section, this is particularly important if they intend to claim private health insurance extras benefits.

Unfortunately your prescription has expired and we cannot supply you with contact lenses. If you wish to continue to wear contact lenses you will need to see your Optometrist for a new prescription.

When booking an appointment with your Optometrist let them know that you require a contact lens prescription, as often your spectacle prescription can be slightly different and is not sufficient for ordering your contact lenses.

Our subscription program puts you in control of setting a recurring delivery schedule for your contact lenses. At any stage you can change or cancel your subscription or update your details. Simply select this program while placing your contact lens order. Learn more about Contact Lens Subscription program.

Simply email your contact lens prescription to admin@getcontactlensesonline.com.au and request assistance from our team in entering your first contact lens order. To speed up this process, please make sure that:

  • Your prescription is a contact lens prescription which includes ALL the information required, see ""How do I read my contact lens prescription for a complete list of these details.
  • Your personal details including full name, delivery address, email address to be linked to the account, mobile phone number are supplied in the email.
  • You specify the quantity of contact lenses you wish to order.

Contact Lenses

The Intuitive Colorimeter system allows us to screen and prescribe coloured lenses to our patients. Used “for more than 200 years,” coloured lenses have been scientifically proven to help with eyestrain in some patients[*].

There are a variety of people who can benefit from coloured lenses, from children to adults. However, the key groups that coloured lenses have shown to help are those who suffer from visual stress (Meares-Irlen syndrome), specific learning Difficulties (SpLD), Photosensitive Epilepsy and migraines.

Many who suffer from Visual Stress do so unknowingly and believe what they see is “normal.” Because of this, if you or someone you know is experiencing difficulties with reading we would recommend a full eye exam with one of our trained Optometrists to determine if coloured lenses are the best option for you. If you have any questions regarding coloured lenses or the colorimeter, please contact us to find out more.

Additional Resources/Research

  • Spectral Filters can improve reading and visual search in patients with multiple sclerosis
  • Case Studies: “This child struggled to read”
  • Tinted specs offer real migraine relief says MRI Study
  • “Migraine sufferers see colour” – N.Z. Optics Magazine

[*] Vision & Reading Difficulties Part 3

No!

If you experience cold and flu symptoms reverted back to glasses is your safest option until your symptoms cease. There is a risk of microorganisms spreading to your contact lenses which could delay your recovery rate. Contact lenses worn while experiencing such symptoms should ideally be thrown away. As some contact lenses are daily, some monthly and some yearly - please consult your Optometrist before throwing your contact lenses away.

Prescription for glasses are different to a prescription for contact lenses.

A contact lens prescription will include additional information not found on a glasses prescription:

  1. Base Curve (BC): this number that indicates your contact lens’ shape which corresponds to the steepness or flatness of your cornea.
  2. Diameter (DIA): a number indicating your contacts’ overall width to make sure they’ll cover your cornea properly.
  3. Brand: your Optometrist determines the best brand and type of contact lenses for your particular requirements.
  4. Expiry date: Your prescription is usually valid for 1 year, unless otherwise stated. Past that date, you’ll need a new prescription for contact lenses.
  5. Corrective power: these are the numbers associated with the actual power needed in your lenses, information such as:
    • Sphere, Cyl, Axis, Add and any other information found on your prescription.

General

If you need a new or updated prescription, you can make an appointment with an independent Optometrist by entering your postcode on this website: https://www.provision.com.au/practice

We do not store your credit card number on our servers, however it may be retained by our payment gateway provider in circumstances where this is required. In the case of offline payment, we will contact you to arrange payment. This process must be completed before your order can ship.

In cases where your payment for an order fails for reasons including but not limited to insufficient card credit, we do not warrant that stock will be held until an alternate payment method is available or the original payment method made to function.

If you can't remember your password simply provide the email address that you used to setup your account and we will email you a reset message.

If you simply want to change your password from within your account, select "Account details" and then fill out the "Password change" fields.

Eyes@Narangba strive to offer patients:

More Choice

- not being a chain store allows us to choose our frame and lens suppliers based on quality, service and price.

More Savings

- through Provision, we are a part of a strategic ‘buying network’ of Independent Optometrists giving us the purchasing power of over 400 stores, so we can offer competitive prices on what ever you seek.

More Value

- we offer solutions to every budget and need, we want to see you again, so better value is critical for you & us.

More Service

- if we don’t have it, we will find it. Our staff delight in “out of the box” solutions as it provides satisfaction for all involved. Our staff are trained to provide you and your family with the best experience possible.

More Personal

- Eyes@Narangba was started by Ross & Lisa Bakker in 2004 they are still a vital part of the business and you may even spot one of their children in store. Despite this “local” flavour, our passion is to deliver to you the best we can in all things.

We are often asked to explain the difference between Optometry and Behavioural/Developmental Optometry. Behavioural Optometry is an approach to vision care that aims to maximise visual function in all areas of life. Not only is it important that a person is able to see well, but it is equally important that said person is able to process what they see in a comfortable and stable manner, as this affects how a person views and responds to the world around them. The goal is to develop and enhance the visual skills needed to achieve more effective visual performance in the classroom, work place, when playing sport and following recreational pursuits.

It is about more than clear vision. When you look at an object and “see it” you need to understand what the object is, you need to know where it is, and you need to know how to react to it. To do this you must observe the colour, shape, size and the relation to other objects. This information must then be compared to previous experiences you have had and a decision is then made on what to do. This analysis must be completed accurately and quickly within a fraction of a second. We use this to help us balance, walk, drive, play sport, talk to people, work and read. Some of these activities like balancing and walking can be done without sight, but the skills develop more slowly and less extensively than when we can efficiently visually understand the world we see.

Talking to people does not require the ability to see but the visual aspects of communication like body language make understanding and developing of rapport with people quicker and easier. We also turn our words into images to ‘see’ what they are saying. Vision plays an important part in the development of many human behaviors. Equally, the way that humans develop their sensory motor skills, fine motor skills, eye hand co-ordination and the development of speech and language, affects the development of the visual skills that are used to understand the world around us.