FAQ’s

Are there custom fees?

We endeavour to reduce the likelihood of custom/import charges to our customers, however if such fees are charged by Customs this is outside of our control. Therefore we are unable to reimburse any custom/import fees incurred.

How do I return or exchange something?

Please follow the steps below to return or exchange your purchase:

1. Email Get Contact Lenses Online to organise your return.

2. Return items in their original package or a sturdy box to:
Get Contact Lenses Online
PO BOX 93
Narangba, QLD 4504

 3. Please allow 2 weeks for your store credit, refund or exchange to be processed.

Please ensure your contact lens boxes are unopened, unmarked and not within 6 months of expiry. We are unable to take responsibility for lost packages.

Our Guarantee

All products are inspected before shipping and will be packaged in order to arrive in good order and condition at the clients shipping address. As an online purchaser from wwweyesat.com.au, we expected that  you (the purchaser):

  • are an experienced contact lens wearer who is fully understands the features of the product you are ordering.
  • understand the contact lenses suitability for your eyes, as determined by your usual eye-care practitioner.

When ordering coloured contact lenses, we (www.getcontactlensesonline.com.au)  expect that you (the client) has already selected the colour you wish to order. Manufacturing defects are individually assessed on a case by case basis and normal warranties covering manufacturing defects will be adhered to.Yearly eye-tests and script updates will ensure an accurate prescription, which will ensure you order the correct prescription every time. Contact lenses incorrectly supplied will be replaced at our expense, orders cancelled incur a $15 cancellation fee.  This fee will be deducted from the amount refunded back to you.

Delivery Charges

Standard Postage for orders going to most places within Australia is charged at $9.95 per order for standard post, and $15 for express post – unless specified otherwise. All Australia bound orders are dispatched via Australia Post.

Do you deliver to PO Boxes, and how long does delivery take?

Yes! All deliveries are dispatched via Australia Post, NOD Couriers, and Star Track Couriers. If your order is in stock and is received before 2pm AEST, you may receive it next day, however deliveries will be made within 2-5 business days, but please allow up to 7 business days for delivery. If your order will take longer than 7 business days, we will notify you as soon as possible. Once your order is dispatched, you will receive a copy of your order emailed to you.

Paying Online – is it safe through your website?

Secure Socket Layer (SSL) Web Server Certificates, such as the one used on this site are the standard for secure data transmission over the internet and encrypt all data sent to and from the web site. When you are asked for your credit card details, you will notice that the URL prefix (located in your address bar) will change from the standard http:// to the secure https://. This means that you are in secure mode. If you are still concerned about entering credit card information via the internet, please consider the PayPal service, or direct deposit through your online banking facility.  We also offer in-store payment & pickups for those within our proximity.

Claiming Private Health Fund Rebate for online purchases

When we send you your contact lenses we will include a receipt that features health fund codes for the contact lenses that you have purchased, the receipt also features a provider number. Send this receipt to your Private Health Fund for processing and you will receive your rebate from them directly. Many health funds require a copy of your current contact lens prescription prior to processing your claim so it’s a good idea to include a copy of this with your receipt when claiming to avoid complications.

What should I do if my eyes are blurry, sore, red, dry, watery, or have a discharge when I wear my Contact Lenses or after I take them out?

You should see your optometrist as any of these symptoms need proper investigation to protect your eye health and maximise your comfortable wear of your lenses.

My Contact Lens Prescription is over 24 month old can you supply me with contact lenses?

Unfortunately your prescription has expired and we cannot supply you with contact lenses. If you wish to continue to wear contact lenses you will need to see your Optometrist for a new prescription. Often this consultation is free if you have a Medicare Card. When booking an appointment with your Optometrist let them know that you require a contact lens prescription, as often your spectacle prescription can be slightly different.

Contact Lens and swimming

Contact lenses can be the best vision correction option for athletes, enhancing visual skills like depth perception, peripheral awareness and coordination. Contact lenses offer a competitive advantage because they stay in place under all sorts of conditions eliminating the risk of injuries from glasses. It is, however, best to not swim while wearing contact lenses, because of the bacteria in the water that can adhere to the lenses and cause infection.  If you are swimming in contact lenses, the safest option would be to wear swimming goggles

Cleaning & Storing Contact Lenses

Contact lens wearers should always wash their hands before handling their lenses to avoid transferring dirt and germs to their eyes. Avoid moisturizing soaps or alcohol based hand cleaners, as they are not good for contacts. Hands should be dried with a lint-free towel. When one lens is removed, clean it with the recommended solution to remove eye-produced buildup, cosmetics, and other debris that hinders comfort. Some products require rubbing of the lens with a few drops of solution, while others only require rinsing. Rinsing is then required again to remove any loosened debris. Afterwards, the lenses can be placed in a clean lens case or holder, and filled with the appropriate solution for soaking and disinfection. Disinfection time varies, depending on product. These steps should be repeated for the other lens, and the lenses can be stored in the lens case. Every pack of solution generally comes with one or several lens cases – these are made to be used, not collected!

What if I have a different type of contact lens for my right eye compared to my left eye?

Simply order your Right Eye lens & leaving the Left eye on the value of 0 [Add to Cart]. Then return to shop – to find the lens for your Left Eye. Order your Left Eye lens & leaving the right eye on the value of 0 and click [Add to Cart]. Before you finalise your purchase double check your script against your order and then finalise your transaction.  If you get stuck – please call us on (07) 3886 6061 for assistance.

How do I claim from my Private Health Fund for my contact lenses when purchasing them online?

When you purchase contacts online you will need to deal directly with your health fund for your rebate. If you wish pick up your contacts and claim your Private Health Fund in store, simply select [In Store Pickup] for your shipping method. In store pickup incurs a $14 handling fee, postage to your door is $9.

Daily Reminder on side of box

MDeyes’ innovative packaging helps you receive the supplement’s full benefits, by helping you remember your daily capsule. Calendar labelling on the blister foil and the unique tracking grid on the back of the pack help to ensure your daily dosage compliance.