This issue is expected to last through the end of the year and impact the following products:
- 1 Day ACUVUE Moist
- 1 Day ACUVUE Moist for Astigmatism
- 1 Day ACUVUE Moist Multifocal
- ACUVUE Oasys 1 Day
- ACUVUE Oasys 1 Day for Astigmatism
- ACUVUE Oasys
- ACUVUE Oasys for Astigmatism
We apologise for any inconvenience caused, but we would like to reassure you that we are doing everything we can to reduce the effect this will have on you.
If you have already placed your order and it is running late, we will notify you by email with updates on its progress.
What is our response to the situation?
We’re working hard to ensure that product availability and quick delivery times will continue as much as we possible can.
How we are making sure that our customers have access to the vision care products they need?
If you need lenses urgently, we can suggest an alternative lens type. However, we recommend that you have new lenses fitted by your eye care professional to confirm suitability. For lens recommendations, we ask that you send a message to our opticians here.
Where can I buy my contact lenses?
While most online retailers, as well as high street and independent opticians, are affected, inventory and specific prescription availability will vary by retailer.
What is the latest update from Johnson & Johnson?
As a precaution, Johnson & Johnson anticipates that select out-of-stock prescriptions will be fulfilled within 30 – 40 days of purchase. However, our ongoing experience shows that delayed orders are received much faster.
We are making every effort to Continue to keep everyone updated as best we can to the effects of these manufacturing issues, and we will keep this post updated with any new information as it becomes available.
Thank you for your understanding and patience.
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